Payment Policy
Accepted Payment Methods
At Ceenla, we currently accept PayPal as our primary method of payment at checkout. Customers may use their PayPal account or linked credit/debit cards to complete their transactions securely. We aim to expand our payment options in the future to provide even greater flexibility for our customers.
Currency for Transactions
All transactions on our store are processed in MYR (Malaysian Ringgit). The total amount charged at checkout will be reflected in this currency. If you are purchasing from a different country or using a foreign payment method, your financial institution may convert the transaction based on prevailing exchange rates and may apply additional fees. These charges are not determined by Ceenla and are the responsibility of the customer.
Secure Payment
We take your security seriously. All transactions made on our website are protected by SSL (Secure Socket Layer) encryption technology, which ensures that your personal and payment information is transmitted securely over the internet. This means your payment data is safeguarded from unauthorized access throughout the checkout process.
Shipping Policy Overview
Ceenla offers free shipping for all orders within Malaysia. Orders are processed within 1 to 3 business days and delivered within 4 to 7 business days, excluding weekends and public holidays. For more detailed information, please refer to our full Shipping Policy.
Return & Refund Policy Overview
If you are not fully satisfied with your purchase, we offer a 30-day return and exchange window for both defective and non-defective items. Returned items must be in new condition with original packaging. Once approved, customers will receive a free return label and a refund will be issued within 10 days of inspection. For complete details, please visit our Return & Refund Policy.
Privacy Policy Overview
Your privacy is important to us. All customer data is handled in accordance with applicable data protection laws and is used solely for order processing, customer support, and marketing (with your consent). We do not sell or share personal information with third parties without your permission. For more details, please review our Privacy Policy.
Google Merchant Center Compliance
Ceenla complies fully with Google Merchant Center policies to ensure a transparent, reliable, and secure shopping experience for our customers. All billing, checkout, and product information is displayed clearly and accurately in line with Google’s advertising standards and requirements.
Need Help?
If you have any questions regarding billing, payments, or policies, please feel free to contact us. Our customer support team is ready to assist you.
Store Name: Ceenla
Email: info@ceenla.com
Address: B-30-05, Residensi Nest, No. 8, Jalan A, Off Jalan Puchong, 58200, Kuala Lumpur, Malaysia
Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)
Contact Form: Contact Page
Response Hours: We strive to respond within 48 Business Hours