Refund policy

Last updated: October 14, 2026

At Ceenla, we want you to feel confident in your purchase. That’s why we offer a customer-friendly return, exchange, and refund policy to help ensure your satisfaction with our furniture products.

Return & Exchange Window

You may return or exchange eligible items within 14 days of the delivery date.

If the return or exchange is required because of an issue attributable to Ceenla — such as a confirmed damaged, defective, incorrect, or otherwise qualifying item — Ceenla will be responsible for the applicable return shipping cost. For returns or exchanges that are not caused by a Ceenla-related issue, the customer is responsible for the applicable return shipping costs.

No restocking fees apply to approved returns.

Eligibility Conditions

To qualify for a return or exchange, the item must:

  • Be in new, unused condition
  • Have no signs of assembly, use, damage, or wear
  • Include all original tags, accessories, packaging, hardware, and documentation

Used, damaged, assembled, or worn items are not eligible unless the issue is related to a verified manufacturing defect or qualifying furniture quality or structural issue covered under the applicable warranty terms.

Exchange & Refund Policy

If you're not satisfied with your purchase and the item meets the eligibility conditions above, we are happy to offer:

  • An exchange for another size, model, finish, or design, if available. Return shipping responsibility will follow the same terms described above: Ceenla covers the applicable return shipping cost only when the exchange is required because of an issue attributable to Ceenla.
  • A full refund to your original payment method for an approved return.

If your furniture arrives with a confirmed manufacturing defect or qualifying structural issue, we will review the matter under our 3-year limited furniture warranty and provide an appropriate resolution in accordance with the applicable warranty terms.

Shipping Damage

If your furniture arrives damaged during shipping, please contact us within 7 days of delivery.

Please provide your order number together with clear photos or video showing the item, packaging, shipping label, and affected area where applicable. We recommend keeping the original packaging until the issue has been reviewed.

How to Initiate a Return or Exchange

  1. Email us at info@ceenla.com within 14 days of delivery.
  2. Provide your order number, a brief description of the issue or return reason, and photos or a video if applicable.
  3. Once your request has been reviewed and approved, we will provide return instructions. If the return is due to an issue attributable to Ceenla, we will provide a prepaid return shipping label or other approved return arrangement. For other approved returns, the customer is responsible for the applicable return shipping costs.
  4. Repack the item securely, including the original packaging, accessories, hardware, and documentation where applicable, to help prevent damage during return transit.

Return Method

  • Returns are accepted by mail or approved carrier return only using the return instructions provided by Ceenla.
  • We do not accept returns at physical locations or unauthorized drop-off centers.

Refund Processing

  • Once the return is received, inspected, and approved, we’ll process your refund within 14 business days.
  • Refunds will be issued via the original payment method.
  • A confirmation email will be sent once your refund has been processed.

Currency Note

All transactions and refunds are processed in USD (United States Dollar). If you paid using a payment method or account associated with another currency, your bank or payment provider may apply conversion rates or charges not controlled by Ceenla.

Warranty Reminder

If your return is related to a confirmed furniture quality or structural issue, you may also qualify under our 3-year limited furniture warranty for eligible products.

The warranty is focused on qualifying manufacturing defects affecting core structural components under normal residential use, subject to the terms, exclusions, and claim requirements of our warranty policy.

Contact us with your order details and supporting photos or video, and we will assist with the review. View our Warranty Policy.

Need Assistance?

We’re here to help ensure your experience is smooth and satisfactory.

Store Name: Ceenla

Email: info@ceenla.com

Address: B-30-05, Residensi Nest, No. 8, Jalan A, Off Jalan Puchong, 58200, Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00 AM to 18:00 PM (GMT+8)

Contact Form: Contact Page

Response Time: We strive to respond within 2 business days.