Shipping policy

Last updated: October 14, 2026

At Ceenla, we are committed to providing a reliable and customer-friendly delivery experience for furniture orders shipped to Malaysia and eligible addresses in the United States. This Shipping Policy outlines our order processing times, delivery expectations, shipping services, and important steps to take when receiving your order.

Order Processing & Handling Time

  • Orders are processed on business days, Monday through Friday, excluding applicable public holidays.
  • Estimated order processing time: 28–42 business days.
  • Depending on the product and order type, this period may include production coordination, finishing, product and material review, inspection, packaging, and other preparation required before dispatch.
  • We allow this processing time so that the relevant preparation and quality-control steps can be completed carefully rather than rushed.

Shipping & Delivery Time

  • Once dispatched, the estimated shipping time is 28–42 business days, depending on the destination, carrier arrangements, and other applicable circumstances.
  • Deliveries are generally coordinated on business days. Actual delivery schedules may vary depending on the carrier, destination, public holidays, and local delivery availability.
  • Estimated total delivery timeframe (processing + shipping): 56–84 business days.

All delivery timeframes are estimates and are not guaranteed. Actual timing may vary by product, order type, destination, carrier operations, customs processing, and circumstances outside Ceenla’s reasonable control.

Important Delivery Guidelines

To help ensure a smooth delivery experience, we recommend the following:

  1. Be available at your delivery address when delivery is scheduled. Large or high-value furniture may require someone to be present to receive the shipment.
  2. Keep your phone and email accessible around the expected delivery period. The carrier or delivery provider may contact you to arrange or confirm delivery details where applicable.
  3. Inspect your furniture and packaging upon arrival. We recommend documenting the condition of the shipment, packaging, and product with photos or video, particularly if you notice visible damage.
  4. Report shipping damage within 7 days of delivery. If your furniture arrives damaged, incorrect, or with another delivery-related issue, please contact us as soon as possible and no later than 7 days after delivery. Include your order number and clear photos or video showing the product, affected area, packaging, and shipping label where applicable.

If the issue is determined to be attributable to Ceenla, we will be responsible for the applicable costs associated with an approved return, replacement, or other appropriate resolution.

Shipping Cost

  • Free standard shipping is available for orders delivered within Malaysia and to eligible addresses in the United States.
  • Certain destinations, address types, remote areas, or locations that cannot be serviced through our standard shipping channels may require special arrangements or may not be eligible for standard delivery.
  • If your delivery address requires additional arrangements, services, or charges, our customer service team will contact you before the relevant shipping arrangements are finalized.
  • There is no minimum order value required to qualify for free standard shipping where the destination is eligible.

Optional White Glove Delivery

For customers who require additional delivery assistance, White Glove Service may be available for an additional fee.

White Glove Service may include enhanced delivery assistance beyond standard shipping. The exact services included, availability, delivery scope, and applicable charges will depend on the specific service arrangement and destination.

Please contact us before delivery if you would like to inquire about White Glove Service. The services included will be based on the specific service plan confirmed for your order.

Currency & Payment Notes

  • All transactions are processed in USD (United States Dollar).
  • Ceenla currently accepts: American Express, Apple Pay, Discover, Google Pay, JCB, Mastercard, PayPal, and Visa.
  • Available payment methods may vary depending on your device, location, account eligibility, and checkout environment. The payment methods available to you will be displayed at checkout.
  • If you use a payment method or account associated with another currency, your bank, card issuer, wallet provider, or payment provider may apply currency conversion rates or transaction fees. These charges are not imposed or controlled by Ceenla.

Need Assistance?

If you have any questions about your order, delivery status, shipping eligibility, or available delivery services, please contact us.

Store Name: Ceenla

Email: info@ceenla.com

Address: B-30-05, Residensi Nest, No. 8, Jalan A, Off Jalan Puchong, 58200, Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00 to 18:00 (GMT+8)

Contact Form: Contact Page

Response Time: We strive to respond within 2 business days.