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Light That Speaks Volumes

Ceenla offers a curated selection of designer chandeliers that merge timeless beauty with modern flair. Our mission is to create unforgettable spaces through lighting that inspires, defines, and elevates. Let your home shine with the art of illumination.

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Frequently Asked Questions

FAQs

What payment methods do you accept?

We currently accept PayPal for all online purchases. You can also use your linked debit or credit card via PayPal’s secure platform.

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How long does delivery take?

Delivery usually takes between 4 to 7 business days after dispatch. You will receive a tracking number once your order is shipped.

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What should I do when my chandelier arrives?

Please ensure someone is present to receive the delivery. We recommend recording a video while unboxing your chandelier. If any damage is noticed, contact us immediately for a free exchange or replacement.

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What is your order cut-off time for same-day processing?

Orders placed before 18:00PM (GMT+8) on business days will be processed the same day. Orders after this cut-off will be processed the next business day.

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What is your return policy?

We accept returns and exchanges within 14 days of delivery for items in new, unused condition. Returns are free, and no restocking fees apply.

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What does the 1-year warranty cover?

Our warranty covers electrical component malfunctions for 12 months from delivery. Physical damage, mishandling, or improper installation are not covered. For warranty claims, simply email us with your order number, issue details, and photos/videos.

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