Warranty Policy

Last updated: October 14, 2026

At Ceenla, we stand behind the quality of the furniture we offer and are committed to your satisfaction. We proudly offer a 3-year limited warranty on eligible furniture products purchased through our store, covering qualifying manufacturing defects in core structural components under normal residential use.

What Our Warranty Covers

This warranty covers manufacturing defects affecting the core structural components of eligible furniture under normal residential use, including:

  • Structural failure of the furniture frame
  • Defective structural joints or supports
  • Failure of core load-bearing components resulting from a manufacturing defect

If an eligible furniture product experiences a covered structural failure within 3 years of delivery due to a confirmed manufacturing defect, we will review the claim and, where appropriate, repair or replace the affected component or provide another suitable resolution.

What Our Warranty Does Not Cover

Our warranty does not apply to the following:

  • Physical damage caused by improper handling, assembly, moving, misuse, accidents, or neglect
  • Damage caused by exposure to excessive moisture, heat, direct sunlight, or environmental conditions not suited to the product
  • Modifications, alterations, or unauthorized repairs
  • Normal wear and tear, including minor scratches, dents, fading, pilling, creasing, or gradual changes resulting from normal use
  • Natural variations in wood grain, stone veining, leather, fabric, color, texture, or other natural materials
  • Damage to upholstery, fabric, leather, finishes, decorative surfaces, or other non-structural components unless the issue is confirmed to result from a manufacturing defect covered by this warranty
  • Products used in commercial, rental, hospitality, or outdoor settings unless explicitly stated as suitable for such use
  • Damage caused by failure to follow applicable care, assembly, or maintenance instructions

Claims & Process

To initiate a warranty claim, please contact us with:

  1. Order number or receipt
  2. Detailed description of the issue
  3. Clear photos or video showing the affected area

We recommend keeping relevant packaging materials until your furniture has been inspected after delivery and documenting the condition of the item when it arrives, as this may help us evaluate warranty eligibility where damage or defects are involved.

Depending on the nature of the issue, we may request additional photographs, video, measurements, or other information before determining the appropriate resolution.

Warranty Period

  • The limited warranty is valid for 3 years from the date of delivery for covered core structural components of eligible furniture.
  • Repairs or replacement parts provided under warranty do not extend or restart the original warranty period.
  • Coverage applies only to qualifying manufacturing defects and remains subject to the exclusions described above.

Assembly & Maintenance Reminder

Please follow all applicable assembly, care, and maintenance instructions for your furniture. Furniture should be handled, assembled, moved, and used in a manner appropriate to its design.

Improper assembly, misuse, unauthorized modification, or failure to follow applicable care instructions may affect warranty eligibility.

Contact Us

If you believe your product qualifies for warranty service, contact our support team:

Store Name: Ceenla

Email: info@ceenla.com

Address: B-30-05, Residensi Nest, No. 8, Jalan A, Off Jalan Puchong, 58200, Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00 to 18:00 (GMT+8)

Contact Form: Contact Page

Response Time: We strive to respond within 2 business days.